3 Elements of Demand. The three drivers of customer satisfaction are Quality, Cost, and Delivery.

3 Gen Principle. The three principles are 1)shop floor (gemba), 2)the actual product (gembutsu), and 3)the facts (genjitsu). The key to successful kaizen is to go to the floor, work with the actual product and get the facts.

3 Principles of JIT. Takt time, flow production, and the downstream pull system.

5 M of Production. Man, Machine, Material, Method, Measure. Understanding of these factors and the establishment of standards are key steps in strengthening the production processes.

5 S. Five terms for lean thinking that came directly from Toyota. The principle of waste elimination through workplace organization. Derived from the Japanese words seiri, seiton, seiso, seiketsu, and shitsuke. In English the 5S are sort, straighten, sweep, standardize, and self-discipline.

7 Tools of QC. Data gathering and analysis tools used for kaizen activities originally by QC Circles. The are flow charts, histograms, Pareto diagrams, scatter diagrams, cause and effect diagrams (fishbone charts), control charts, and check sheets.

7 Wastes of Production. There are types of waste that describe all wasteful activity in a production environment. No more, no less. Anything that does not add value is considered waste. Elimination of the 7 wastes leads to improved profits. The 7 wastes are:

1. Overproduction
2. Transportation
3. Motion
4. Waiting
5. Processing
6. Inventory
7. Defects